You can reach us anytime at hello@dogmindco.com. We typically respond within 24 hours (Mon–Fri, 9:00 AM – 6:00 PM AEST). If your request is urgent, include “URGENT” in the subject line.

As soon as your order ships, you’ll receive a confirmation email with a tracking link. You can also track it via your account on our website. Tracking usually activates within 24–48 hours; for international orders it may take up to 5 business days to show updates.

Yes! We offer free standard shipping on all orders worldwide — no minimum required.

You have 30 days from delivery to request a return. Items must be unused, unwashed, and in original packaging with tags. To start a return, email hello@dogmindco.com with your order number.

For change of mind/size, return shipping is the customer’s responsibility.

Yes, our checkout is 100% secure. We use SSL encryption to protect all your personal and payment information.

You can pay using major credit cards, PayPal, Google Pay, or other secure payment options.

Your information is never stored or shared.