Privacy policy

Last updated: September 10, 2025

Introduction

Dog Mind Co. operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). The Services are powered by Shopify. This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase through the Services, or when you communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy controls.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include information that has been anonymized or de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process:

  • Contact details (name, email, phone, billing and shipping address).
  • Financial information (payment card details, form of payment, transaction details, payment confirmation and related data).
  • Account information (username, password, security questions, preferences and settings).
  • Transaction information (items viewed, cart/wishlist activity, purchases, returns, exchanges, cancellations, past transactions).
  • Communications you send to us (e.g., customer support inquiries and their contents).
  • Device information (device, browser, network, IP address, and unique identifiers).
  • Usage information (how and when you interact with or navigate the Services, including via cookies and similar technologies).
  • Inferences drawn from the information above to tailor your experience (e.g., product interest segments), where permitted by law.

Sources of Personal Information

  • Directly from you (account creation, checkout, support requests, other communications).
  • Automatically through the Services (including cookies, pixels, SDKs, and similar technologies on our sites and apps).
  • Service providers acting on our behalf (e.g., payments, analytics, fulfillment, hosting, customer service).
  • Partners and third parties (e.g., marketing partners, if permitted by law).

How We Use Personal Information

  • Provide, tailor, and improve the Services. To operate the store; process payments; fulfill orders; remember preferences; send account/transaction notices; manage accounts; arrange shipping; facilitate returns and exchanges; enable reviews; personalize and recommend products; and improve the Services.
  • Marketing and advertising. To send marketing communications by email, SMS, or postal mail (where permitted) and to show ads on our Services or other websites based on your activity. You can opt out of marketing at any time (see “Your Rights and Choices”).
  • Security and fraud prevention. To authenticate accounts; provide a secure checkout; detect, investigate, and respond to suspected fraud, illegal activity, or security incidents; and protect our Services and users.
  • Customer support and communications. To respond to inquiries and maintain our relationship with you.
  • Legal reasons. To comply with law, respond to lawful requests, participate in legal processes, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • Shopify and service providers (IT, hosting, payment processing, fraud prevention, analytics, support, cloud storage, fulfillment and shipping) who process data under our instructions.
  • Business and marketing partners to provide marketing services and advertising based on your activity (subject to their privacy notices and your choices). Where applicable law provides a right to opt out of “sale,” “sharing,” or targeted advertising, you may exercise it here: Data-Sharing Opt-Out.
  • At your direction or with your consent (e.g., shipping carriers; social media widgets; login integrations).
  • Affiliates or within our corporate group.
  • Business transactions and legal disclosures (e.g., merger; bankruptcy; to comply with legal obligations; to protect rights, safety, and the Services).

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Shopify may combine interaction data across merchants to offer enhanced features and advertising services. In those cases, Shopify is responsible for that processing and for responding to related privacy requests. For details, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to operate the site, remember preferences, measure performance, and personalize content and ads. You can manage cookies via your browser settings. Some features may not function properly without certain cookies.

Third-Party Websites and Links

The Services may link to third-party websites or platforms. Their privacy and security practices are not controlled by us. Review their policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child provided personal information, contact us to request deletion. As of the effective date, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16.

Security and Retention

No security measures are perfect. Information sent to us may not be secure in transit; avoid unsecure channels for sensitive data. We retain personal information for as long as needed for the purposes described in this Policy, to operate the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the following rights, subject to legal exceptions: access/know; deletion; correction; portability; opt out of sale/sharing or targeted advertising; object to or restrict certain processing; and withdraw consent where we rely on consent. You may also manage marketing preferences using the “unsubscribe” link in our emails.

You may exercise rights where available on the Services or by contacting us (see “Contact”). We may need to verify your identity. You may authorize an agent to act for you; proof of authorization may be required. We do not discriminate against you for exercising your rights. If you use a browser with the Global Privacy Control (GPC)

Contact Us

  • Email: hello@dogmindco.com
  • Phone: +61 455 501 175
  • Address: 7 Russell Road, Gaven 4211, Gold Coast – Queensland, Australia
  • Business Hours: Monday to Friday, 7:00 AM – 5:00 PM (AEST)