Privacy policy
Last updated: January 2026
1. Introduction
Dog Mind Co. operates this online store and website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
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2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following types of personal information:
• Contact details such as your name, email address, phone number, billing and shipping address
• Order and transaction information, including items purchased, returns, exchanges, and payment confirmation
• Account information if you choose to create an account
• Communications you send to us, including customer support enquiries
• Device and usage information such as browser type, IP address, and interactions with our website
We do not collect personal information that has been anonymised or cannot be reasonably linked to you.
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3. How We Collect Information
We collect personal information through:
• Information you provide directly (checkout, contact forms, customer support emails)
• Automatic technologies used on our website (such as cookies and similar tools)
• Trusted service providers who assist us with payments, order fulfilment, website hosting, analytics, and customer support
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4. How We Use Your Personal Information
We use your personal information to:
• Process and fulfil orders
• Provide customer support and respond to enquiries
• Communicate important order or account updates
• Improve our website, products, and services
• Detect and prevent fraud or misuse
• Comply with legal and regulatory obligations
Marketing communications are sent only where permitted by law, and you may opt out at any time.
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5. Sharing of Personal Information
We may share personal information only when necessary, including with:
• Shopify and trusted service providers who support payments, hosting, analytics, shipping, and customer service
• Shipping and fulfilment partners to deliver your orders
• Legal or regulatory authorities if required by law
We do not sell personal information.
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6. Relationship with Shopify
Our store is hosted on Shopify. Shopify processes certain personal information to operate and improve its services. Shopify may use aggregated data across merchants for platform improvements.
For more information, please refer to Shopify’s own privacy documentation.
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7. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure our website functions properly, remember preferences, and understand how visitors use our site.
You can manage cookies through your browser settings. Some features may not work correctly without cookies enabled.
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8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing personal information.
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9. Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us so we can take appropriate action.
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10. Data Security and Retention
We take reasonable steps to protect personal information. However, no system is completely secure, and information transmitted online may carry some risk.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
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11. Your Rights and Choices
Depending on your location, you may have rights to:
• Access or request a copy of your personal information
• Request correction or deletion of personal information
• Object to or restrict certain processing
• Opt out of marketing communications
You can exercise these rights by contacting us using the details below.
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12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: hello@dogmindco.com
Phone: +61 455 501 175
Address: 7 Russell Road, Gaven 4211, Gold Coast – Queensland, Australia
Business Hours: Monday to Friday, 7:00 AM – 5:00 PM (AEST)