Shipping policy

Last updated: September 2025

1. Introduction

At Dog Mind Co., we understand that receiving your pet products quickly and in perfect condition is as important as their quality. This Shipping Policy explains how we process and deliver your order from the moment of purchase to your doorstep.

We offer free standard shipping to all supported countries, with no minimum purchase required. This policy applies to all products purchased on www.dogmindco.com.

2. Countries We Ship To

2.1 Australian Deliveries

We deliver to all Australian states and territories, including metropolitan, regional, and most remote areas.

2.2 International Deliveries

We currently ship to the following countries:

  • Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
  • Asia Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
  • Americas: Canada, United States
  • Middle East: United Arab Emirates

Important: We only ship to the countries listed above. If your country is not listed, we cannot process your order at this time.

3. Order Processing Times

  • Orders are processed within 1 to 3 business days (Monday to Friday).
  • Orders placed before 5:00 PM AEST are typically processed within 2 business days.
  • Processing begins once payment is confirmed and inventory is verified.
  • Pre-order or custom items may have longer processing times, which are always indicated on the product page.

4. Shipping Times and Methods

We work with reliable carriers to ensure safe delivery. All timeframes are in business days (Monday to Friday, excluding public holidays). For clarity, approximate calendar days are also provided.

4.1 Estimated Delivery Times

Destination Handling Time Transit Time Total Delivery (business days) Approx. Calendar Days
Australia 1 to 3 business days 8 to 14 business days 9 to 17 business days Approximately 12 to 24 calendar days
International (supported countries) 1 to 3 business days 10 to 15 business days 11 to 18 business days Approximately 14 to 25 calendar days

5. Delivery Locations

  • Residential and business addresses
  • Parcel lockers where available
  • PO Boxes for smaller parcels, subject to carrier restrictions

6. Shipping Costs

Free Shipping Policy: Free standard shipping is available on all orders to supported countries. No additional shipping fees will be charged at checkout.

7. Order Tracking

  • You will receive an email with tracking details once your order ships.
  • Tracking typically activates within 24 to 48 hours.
  • For international shipments, tracking updates may take up to 5 business days to appear.
  • If tracking shows no updates for more than 5 business days, please contact us for assistance.

8. Address Requirements and Changes

  • Provide full name, street, unit or apartment number, correct postal/ZIP code, and phone number for international orders.
  • Address changes must be requested immediately after placing the order. Once processing begins, changes may not be possible.
  • Orders returned due to incorrect or incomplete addresses may incur reshipping fees.

9. Customs and Import Duties

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • These charges are not included in our product prices.
  • Delivery may be delayed if customs documentation is required.

10. Special Circumstances

Delays may occur due to severe weather, natural disasters, or peak sales periods. We will inform you of any significant delays whenever possible.

11. Lost or Damaged Packages

  • If a package is confirmed lost by the carrier, we will provide a replacement or full refund.
  • If items arrive damaged, contact us within 48 hours with photos so we can resolve the issue promptly.

12. Contact Us

For shipping inquiries, please contact our support team:

  • Email: hello@dogmindco.com
  • Phone: +61 455 501 175
  • Address: 7 Russell Road, Gaven 4211, Gold Coast – Queensland, Australia
  • Business Hours: Monday to Friday, 7:00 AM – 5:00 PM (AEST)

When contacting us, please include your order number, tracking number, and details of your inquiry. We aim to respond within one business day.

Note: This Shipping Policy may change. Please review the latest version on our website before placing your order.