Shipping policy
Last updated: January 2026
1. Introduction
At Dog Mind Co., we understand that receiving your pet products in good condition and within a clear timeframe is an important part of a positive shopping experience. This Shipping Policy explains how we process and deliver orders from the moment of purchase to delivery.
Free standard shipping is available on all orders to supported destinations. This policy applies to all purchases made on www.dogmindco.com.
2. Countries We Ship To
2.1 Australian Deliveries
We deliver to all Australian states and territories, including metropolitan, regional, and most remote areas.
2.2 International Deliveries
Dog Mind Co. ships to a wide range of international destinations across Europe, Asia-Pacific, the Americas, and the Middle East.
Available shipping destinations are always displayed at checkout. If your country appears during checkout, we can deliver to your address.
3. Order Processing Times
Orders are processed within 1 to 3 business days (Monday to Friday).
Orders placed before 5:00 PM AEST are typically processed within 2 business days.
Processing begins once payment is confirmed and inventory availability is verified.
Pre-order or custom items may require additional processing time, which will always be clearly stated on the product page.
4. Shipping Times and Methods
We work with reliable shipping partners to ensure safe delivery. All timeframes below are estimates and may vary depending on destination, customs clearance, local postal services, or peak periods.
4.1 Estimated Delivery Times
Australia:
Processing time: 1–3 business days
Estimated delivery time: 9–17 business days
International destinations:
Processing time: 1–3 business days
Estimated delivery time: 11–18 business days
These timeframes are provided as guidance and are not guaranteed delivery dates.
5. Delivery Locations
We ship to:
- Residential and business addresses
- Parcel lockers where available
- PO Boxes for smaller parcels, subject to carrier restrictions
6. Shipping Costs
Free standard shipping is available on all orders to supported destinations.
No additional shipping fees are charged at checkout.
7. Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking details.
Tracking typically activates within 24–48 hours after dispatch.
For international shipments, tracking updates may take up to 5 business days to appear.
If your tracking information has not updated after this period, please contact our support team for assistance.
8. Address Requirements and Changes
Please ensure your delivery address is complete and accurate, including full name, street address, unit or apartment number (if applicable), correct postal or ZIP code, and contact phone number for international deliveries.
Address changes must be requested immediately after placing your order. Once processing begins, changes may not be possible.
Orders returned due to incorrect or incomplete addresses may require reshipping.
9. Customs and Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges are not included in our product prices and are the responsibility of the customer.
If a shipment is delayed or held by customs, delivery times may be affected. If you need assistance, our support team is available to help guide you through the process.
10. Special Circumstances
Delivery delays may occur due to severe weather, natural events, customs inspections, or high-volume sales periods. If significant delays occur, we will communicate updates whenever possible.
11. Lost or Damaged Packages
If a package is confirmed lost by the carrier, we will provide a replacement or a full refund.
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos so we can resolve the issue promptly.
12. Contact Us
For shipping-related enquiries, please contact our support team:
Email: hello@dogmindco.com
Phone: +61 455 501 175
Address: 7 Russell Road, Gaven 4211, Gold Coast – Queensland, Australia
Business Hours: Monday to Friday, 7:00 AM – 5:00 PM (AEST)
When contacting us, please include your order number and tracking details so we can assist you efficiently